Rather than trying to call Ryobi we recommend you tell us what issue you are having and then possibly contact them via phone. What value is the warranty if you cannot get the item fixed. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals. The service said Ryobe did not respond to there inquiries. "RYOBI" is a trademark of Ryobi Limited and is used by One World pursuant to a license granted by Ryobi Limited Terms and Conditions | Privacy Policy. Common problems addressed by the customer care unit that answers calls to 800-525-2579 include Technical Support, Repair, Warranty, Product issue and other customer service issues. MY RYOBI is your exclusive area to access RYOBI services like online registration of your favourite tools, get extended warranties and more. User's recommendation: Customer service should be responsive. To replace a battery that is still under warranty, please contact our customer service at 877-655-5250. Ryobi has leveraged these technologies and drawn on its experience to diversify into the manufacture of builders' hardware and printing equipment. In total, Ryobi has 1 phone number. For replacement of 4V, 18V, 24V, and 40V batteries that are not … I called Ryobi customer service and they said it could take up to six weeks to get a replacement and they couild not track the order. Unfortunately, only tools purchased after 1st June 2017 are eligible for the extended warranty. Sign up today for new tool announcements, promotions, exclusive offers, DIY inspiration and project plans! To expedite the process please have the battery in question as well as a compatible tool and charger. All ONE+, 36V and 12V tools are now eligible for a 6 year replacement warranty with registration. Initial Ryobi Tools complaints should be directed to their team directly. RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. 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